Dear Valued Guest,
Thank you for your review of your recent stay with us.
We are very sorry to hear that your stay did not meet expectations. It is only through candid, constructive feedback that we can strive to better our product and refine our services, and your willingness to share your recent experience is genuinely appreciated. Be assured that your comments will be shared with my team in order to understand the shortfalls in service and in order for us to continuously improve.
We are hoping your recent experience will not deter you from coming back and that we will have the pleasure of welcoming you back very soon.
The Cove Rotana Resort