Dear Valued Guest,

Thank you very much for your comments following your recent stay with us.

With much regret I learnt that your stay was not entirely a satisfactory one. Please accept our sincere apologies for any inconvenience caused and be assured that each point was discussed with my team in order to understand the shortfalls in service and in order for us to continuously improve. It is only through candid, constructive feedback that we can strive to better our product and refine our services, and your willingness to share your recent experience is genuinely appreciated.

My team and I look forward to be of continued service and hope to welcome you back in the very near future.

Sincerely Yours,

General Manager
The Cove Rotana Resort

Dear Valued Guest,

Thank you for your review of your recent stay with us. We were delighted to read that you have enjoyed your stay, and that you were pleased with the location and facilities at our property.

We look forward to the opportunity of welcoming you back in the near future.

Sincerely Yours,

General Manager
The Cove Rotana Resort

Dear Omar,

Thank you for your review of your recent stay with us. We were delighted to read that you have enjoyed your stay, and that you were pleased with the location and facilities at our property. It is encouraging to note that we stood up well to your service expectations. Your comments are noted and will be shared with our team members in order for us to continuously improve.
We look forward to the opportunity of welcoming you back in the near future.
Sincerely Yours,
General Manager
The Cove Rotana Resort