الفيلا ليست متكاملة حيث لا تحتوي على ابسط الامور والتي موجودة في اغلب الفنادق ، كما ان الغرف ليست بالمستوى العالي من الراحة ويوجد ضيق في حجرة النوم. اما المطبخ فللأسف كبير ولا يوجد به مايكرويف . بالرغم من حجزي لفيلا ولكن لا يتوفر لديهم بانيو في الحمام . الاستقبال كان جيدا معنا ولا يوجد تاخير والموظفين محترمين ويوجد سرعة في استجابة الملاحظات . الخلاصة من يهتم في الاستجمام في البحر فقط فينصح اما الراحة في الغرف فهناك نقص نوعا ما .
Dear Valued Guest,
Thank you very much for your comments following your recent stay with us.
With much regret I learnt that your stay was not entirely a satisfactory one. Please accept our sincere apologies for any inconvenience caused and be assured that each point was discussed with my team in order to understand the shortfalls in service and in order for us to continuously improve. It is only through candid, constructive feedback that we can strive to better our product and refine our services, and your willingness to share your recent experience is genuinely appreciated.
My team and I look forward to be of continued service and hope to welcome you back in the very near future.
Sincerely Yours,
General Manager
The Cove Rotana Resort
فندق نظيف مممتاز وفيه فلل مع حوض سباحه وافطار لذيذ ونظافه ممتازه ومناظر خلالبه وبحار واسعه واسماك جميله واجانب كثيره ومسابح واسعه وليله سعيده وتوصيل للغرف والفلل من الاستقبال ممتاز والخدمه سريعه وكل شيئ جميل ويستاهل الزياره
Dear Valued Guest,
Thank you for your review of your recent stay with us. We were delighted to read that you have enjoyed your stay, and that you were pleased with the location and facilities at our property.
We look forward to the opportunity of welcoming you back in the near future.
Sincerely Yours,
General Manager
The Cove Rotana Resort
الوضع الاجمالي جيد جدا ولكن السعر عالي مقابل الخدمات وعند اخذ اكثر من غرفه لم يتم اختيارهم بجانب بعض بالرغم انه تم الحجز مسبقا بالنسبه للخدمات فهي جيده جدا ولكن عند تسجيل الدخول تم تأخيرنا. كل الشكر والتقدير
Dear Omar,
Thank you for your review of your recent stay with us. We were delighted to read that you have enjoyed your stay, and that you were pleased with the location and facilities at our property. It is encouraging to note that we stood up well to your service expectations. Your comments are noted and will be shared with our team members in order for us to continuously improve.
We look forward to the opportunity of welcoming you back in the near future.
Sincerely Yours,
General Manager
The Cove Rotana Resort
المنتجع رائع واخطط لزيارته مرة اخرى واعتبره مثالي للعائلات، الوجبات جيدة جدا، طاقم الفندق لديهم احترافيه في عملهم وخدمتهم للزبائن، خدمات التنقلات من والى مقر السكن ممتازه ومتوفرة على مدار اليوم وبالامكان الاستغناء عنها والاستمتاع بالمناظر الخلابه والاجواء اثناء المشي
Dear Valued Guest,
Thank you for your review of your recent stay with us. We were delighted to read that you have enjoyed your stay, and that you were pleased with the location and facilities at our property.
We look forward to the opportunity of welcoming you back in the near future.
Sincerely Yours,
General Manager
The Cove Rotana Resort
المنتجع رائع ولكن ادارة غير محترفه كان عيد ميلاد زوجتى ولم يقدموا لنا اى شئ على الرغم من انى طلبت هذا وايضا وضحت خلال الحجز لم يهتموا وقلت انى مدخن اعطونى غرفه غير مدخنين وبها ٢ سرير والفطار كان سئ جدا لا اصدق
Dear Valued Guest,
Thank you for your review of your recent stay with us.
We are very sorry to hear that your stay did not meet expectations. It is only through candid, constructive feedback that we can strive to better our product and refine our services, and your willingness to share your recent experience is genuinely appreciated. Be assured that your comments will be shared with my team in order to understand the shortfalls in service and in order for us to continuously improve.
We are hoping your recent experience will not deter you from coming back and that we will have the pleasure of welcoming you back very soon.
Sincerely Yours,
General Manager
The Cove Rotana Resort
