Dear Valued Guest,
Thank you very much for your comments following your recent stay with us.
With much regret I learnt that your stay was not entirely a satisfactory one. Please accept our sincere apologies for any inconvenience caused and be assured that each point was discussed with my team in order to understand the shortfalls in service and in order for us to continuously improve. It is only through candid, constructive feedback that we can strive to better our product and refine our services, and your willingness to share your recent experience is genuinely appreciated.
My team and I look forward to be of continued service and hope to welcome you back in the very near future.
The Cove Rotana Resort