Dear Guest,

Greetings to you!

Thank you for taking the time to write a review on TripAdvisor further to your experience at Al Hamra Residence and Village.

We are pleased to note that you enjoyed the services and our facilities. I would like to extend my exceptional gratitude for the positive feedback though. With pleasure we shared your review already with our entire team especially to Elvie, Patrick and Ahmed to show them that their efforts were well appreciated.

Kindly let us know your next stay with us and we would be very happy to welcome you back at our resorts for a memorable holiday.


Best Regards,
Amr Ahmed, Hotel Manager

Dear Guest ,


We would like to thank for visiting Al Hamra Residence & Village and are sorry to read that you was disappointed of your sojourn,
Expectations and bookings are different from each other and we do deliver the category booked for and, when occupancy permits, we do sometimes upgrade to the next category which was not possible during your stay period,

We are very surprised that you had such a not pleasant experience and very disappointed that, as a “user of hotels worldwide” that you have never referred this to any Senior Employee or, me, who are constantly visible and approachable. As a regular traveler, you might be aware that when any customer service issue arise, if communicated it might be immediately accommodated. This is our spirit at Al Hamra Residence & Village,
We are undertaking constant changes to improve the guest experience and I hope to welcome you back personally in the future to experience this for yourself


Yours,
Amr Ahmed, Hotel Manager

Dear Valued guest,

Firstly let us thank you for choosing Al Hamra Residence and Village for your recent stay.

We’re very sorry to hear of your unfortunate experience during your stay. It is indeed unacceptable to wait such a long time for your requests
of course it would’ve been our first priority to investigate what went wrong. We will be sure to follow all necessary procedures to ensure that this does not happen again in the future.

Let me express my sincere regret for your discontent that I have shared with the concerned and We hope that you consider our hotel for future visits; we will do everything we can to ensure you have a memorable stay.

Kind Regards,
Amr Ahmed, Hotel Manager