Dear Valued Guest,

Thank you for choosing to dine at Basilico Mediterranean Restaurant.

We were delighted to read that you enjoyed your dining experience with us. It is encouraging to note that we stood up well to your service expectations. Your compliments have been shared with the entire team.

We look forward to have you dine with us again.

Sincerely Yours,

Klaus Reinwand
General Manager
The Cove Rotana Resort

Dear Valued Guest,

It is our pleasure that you have chosen to dine at Basilico Mediterranean Restaurant.

Your compliments inspire us to keep providing quality service that is at par to our guests’ expectations. Your feedback had been shared with the team highlighting the recognition for the mentioned colleague.

We look forward to serve you again.

Sincerely Yours,

Klaus Reinwand
General Manager
The Cove Rotana Resort

Dear Valued Guest,

It is our pleasure that you have chosen to dine at Basilico Mediterranean Restaurant.

Your compliments inspire us to keep providing quality service that is at par to our guests’ expectations. Your feedback had been shared with the team highlighting the recognition for the mentioned colleague.

We look forward to serve you again.

Sincerely Yours,

Klaus Reinwand
General Manager
The Cove Rotana Resort

Dear Elyazia A,

Thank you for choosing to dine at Basilico Restaurant. I was disappointed to read you were dissatisfied with your dining experience. Please accept our sincere apology for any inconvenience caused and be assured that your review will be shared with concerned department in order to understand the shortfalls in service and in order for us to continuously improvement. We sincerely hope that this will not deter you from coming back again and giving us another chance to recuperate from our shortcomings.

Best regards,

General Manager
The Cove Rotana Resort