Dear adfa1808,

Thank you for your review about your stay experience with us at Waldorf Astoria Ras Al Khaimah, we were delighted to welcome you to our safe resort.
I was saddened to learn of your less than perfect experience you have had with us during this stay, please accept my sincerest apology for the shortcomings you have experienced with regards to the cleanliness of your room. As part of our signature True Waldorf Service we aim to provide a memorable and unforgettable experience and I am saddened to learn that we could not deliver on that promise on this occasion. Your feedback will enable us to focus our efforts on continuously improving our guest journey and rest assured that our guests' satisfaction remains our top priority.

We would be delighted to be awarded the opportunity to showcase what we are truly capable of on a future visit to Waldorf Astoria Ras Al Khaimah and are looking forward to welcoming you back soon.

Yours sincerely,

Ann-Katrin Reusch
Assistant Front Office Manager

Dear fahadaT4211DX

Thank you for sharing your kind review on TripAdvisor about your recent return experience with us and our team was delighted to welcome you back at Waldorf Astoria Ras Al Khaimah, the most amazing hotel and your second home away from home.

I was thrilled to read that you had an amazing stay at our safe resort and you appreciated our excellent service. Moreover, your compliments about our Front Office team, who stood out with their attentiveness, helpfulness and friendliness while taking care of you and your family, have been very well noted and I was delighted to share your positive feedback with them all in person as well. As part of our renown True Waldorf Service, we aim to offer our guests flawless service with added attention to details in order to create everlasting memories. Feedback like yours keeps us all motivated and brings our team positive emotions.

Please let us know when you are planning to visit us again as we all would be excited to welcome you back again for another unforgettable experience at Waldorf Astoria Ras Al Khaimah.

Yours sincerely,

Mark Basaloga
Quality Manager

Dear almansoorialyazi,

Thank you for sharing your kind review on TripAdvisor about your great experience with us as we were truly delighted to welcome you at Waldorf Astoria Ras Al Khaimah, especially during these unprecedented times.

I was happy to read that you enjoyed your first stay ever with us and you appreciated your room, which was cleaned with great level of care. Moreover, I was thrilled to find out that you compliment Imelda, our caring housekeeping attendant, for her outstanding work and helpfulness throughout your stay.

As part of our genuine True Waldorf Service, we aim to offer our guests flawless service with a personalised touch in order to create everlasting memories. Having said that, your compliments about Imelda are highly appreciated and it has been my pleasure to share your kind words with her personally as well.

Please let us know when you are planning to visit us again as we would be glad to welcome you back for another unforgettable experience at Waldorf Astoria Ras Al Khaimah.

Yours sincerely,

Mark Basaloga
Quality Manager