يوجد هناك العاب للاطفال ولكنها جيده جدا ومناسبه للاطفال الصغار اما بالنسبه للخدمه في الاستقبال انا سيئه لاني اتصلت اكثر من مكالمه لحمل الاغراض عند خروجي ولم اجد اي شخص و كثيير من المتاعب ولكن يرجى تغير هذه الخدمه ومن غير الضوضاء ومن غير التنظيف وشكراً لكم
Dear sultan67447,
Thank you for leaving a review on your recent stay with us.
It is disappointing to see that we were not able to meet up to your expectations and this is definitely not the impression we wish to create for our guests.
We are revisiting our process to see on how these delays in service can be minimized, for the comfort of our guests. Your feedback on the overall cleanliness has also been shared with the respective department to be addressed.
Once again, thank you for sharing and we do hope to have the opportunity of welcoming you back in the near future, to experience the true DoubleTree by Hilton hospitality.
In the meantime, please stay safe!
With kind regards,
Pieter Van Beugen
Hotel Manager
الشكر الجزيل للاستاذ أحمد مدير قسم الزوار على الاهتمام بنا اثناء زيارتنا لهذا المكان الجميل و تعاونه معنا طول فترة إقامتنا .
مكان رائع ومناسب للعائلات و الاطفال مع اكثر من بركة سباحة و قسم مخصص للاطفال و العاب مائية.
و مستوى عالي من النظافة و التعقيم
شكرا استاذ احمد
Dear Noor H,
Thank you for sharing your review on your recent stay with us.
It is great to see that you had a wonderful time, with the services and facilities that we have to offer. We also hope that you brought back some fond memories as well.
I have forwarded your kind words of compliments to Ahmed, who was humbled he was able to leave a lasting impression to you.
All of us look forward to welcoming you back soon for another enjoyable staycation.
In the meantime, please stay safe!
With kind regards,
Pieter Van Beugen
Hotel Manager
شكرا لشخصكم الكريم ع تفهمكم لامور
الاخت زيانا zeyana
Khalid والاخ خالد
محترفين في عملهم كخدمة العملاء يعرفون كيف يتصرفون ويتفوقون في هذا المجال
حقا شكرا لكم من القلب
الفندق جميل ورائع وجميع الموظفين كانوا متعاونين معنا واتمنى العودة لهذه العائلة مرة اخرى موظفين متعاونين في خدمة النزلاء والغرف نظيفة جدا
والحوض نظيف ايضا ولا ننسى كوكيز الاستقبال من الذ ما اتذوقت شكرا لكم
Thanks ms zeyana
And mr khalid
2 serve as
ur the best of the best and know what 2 do
I wish u the best in future
I will not forget what u did 4 my son rashid thanks
Thanks all stuff also
Dear Curious811663,
Thank you for sharing your review on your recent stay with us.
We are glad to hear that you had a wonderful time and that both Khalid and Zeyana were able to assist you and leave a lasting impression to you an your family.
We look forward to welcoming you back soon for another amazing getaway.
In the meantime, please stay safe!
With kind regards,
Pieter Van Beugen
Hotel Manager
موضفين و تعاملهم جيد جدا و يوجد اماكن مخصصه للاطفال و مسابح خاصه للكبار و مسابح هادئه للئسرتخاء ناتلي موضفه رائعه يمكنها خدمة العملاء في وقت عملها و يمكنكم قضاء عطله رائه مع الاهل ام الاصدقاء ف هناك تنضيم ممتاز
Dear N2216CE_,
Thank you for sharing your review on your recent stay with us.
It is great to see that you had a wonderful time, with the services and facilities that we have to offer. We also hope that you brought back some fond memories as well.
All of us look forward to welcoming you back in the near future.
In the meantime, please stay safe!
With kind regards,
Pieter Van Beugen
Hotel Manager
وايد معاملتهم سيئه ومافي احترام للعميل سولي CHECK in الساعه ٨ فليل وانا واصله عندهم الساعه ٤ وطلبت لهم شرطه السياحه اخر مره احجز فيه تجربه سيئه وانا حاجزه يومين ٥٠٠٠ درهم وفي موظفه اسمها ندى واايد معاملتها سيئه
Dear nagatm2021,
Thank you for leaving a review on your recent stay with us.
It is disappointing to hear of your staying experience and this is definitely not the impression we would like to create.
We are revisiting our process to see on how we can minimize these delays in service for the comfort of our guests.
Once again, thank you for sharing and we hope to have the opportunity of welcoming you back in the near future to experience the true DoubleTree by Hilton hospitality.
In the meantime, please stay safe!
With kind regards,
Pieter Van Beugen
Hotel Manager
