Dear Maha,

We are terribly sorry to hear that your meals expectations where not met at our Liwan restaurant.

For the Groupon, we do not have this option for breakfast and the T&Cs are stated on the website itself but still we do regret to hear that it was not clear for you.

As for dinner, we do understand that you were asked to wait for 10 minutes and we strive not to let our in-house guest wait, knowing that the guests in the restaurant they were all in house guests.

We will be looking forward to welcome you back and I will be personally at your service to reserve a table for you.

Kindly accept our deepest apologies.

Joseph .H
Food & Beverage Operations Manager

نشكركم على مشاركتكم و نتطلع الى زيارتكم المقبلة.

يسعدنا قراءة مشاركتكم و نتطلع لزيارتكم المقبلة.

عزيزي الضيف شكرا لملاحظتك واخد الوقت لاضافة التعليقات الخاصة بك نحن نعتدرعن اي ازعاج خلال تجربتك معنا,سوف نشتغل على هذه حل هذه المشاكل انشاء الله ويشرفنا ان نستضيفك مرة اخرى في منتجعنا جزيرة المرجان ,اشكركم على الاقامة معنا و سنبذل كل جهودنا المستمرة لتحسيين.خدماتنا بإخلاص، مايكل كاليكست

Dear Mohamed S,

We are delighted to hear that you had a great time at Al Liwan restaurant at Marjan Island Resort and Spa. It was nice to hear that you exceeded your expectations. Our staff work exceptionally hard to make sure that every guest feels special. Thank you for visiting our restaurant!

We hope to see you again soon.

Sincerely,
Mr. Michael Calixte
General Manager
Marjan Island Resort and Spa, Managed by ACCORHOTELS