Dear mohamedaW3487HN,

Thank you very much for choosing to stay with us and for taking the time to leave a Tripadvisor review and to share your feedback with us. 

I understand that you have encountered a few bad experiences that lead to your dissatisfaction and to an overall bad impression of our hotel for which I would like to greatly apologize. Please note, that for us your feedback is crucial, as it is the only way by receiving such information from our valued guests, like yourself, that we are better able to rectify and resolve any challenges that we may have.

Once again, please accept our apologies for any inconvenience and frustration that you have encountered during your stay. 


Sincerely,
Hilton Ras Al Khaimah Resort & Spa
+971 (0)7 228 88 44

Dear Venture09982782924,

I was thrilled to learn that you had a great stay and am most grateful for you sharing your experience with the TripAdvisor community! 



It is always so rewarding for the team to receive such kind feedback and they were as delighted as I was to learn that you enjoyed your stay. We hope to have the absolute pleasure of welcoming you back in the future to spend more time at our resort! 



Kind regards,
Tamer Mansour

Director of Operations

Hilton Ras Al Khaimah Resort & Spa

+971 (0)7 228 88 44