Dear mohamedaW3487HN,
Thank you very much for choosing to stay with us and for taking the time to leave a Tripadvisor review and to share your feedback with us.
I understand that you have encountered a few bad experiences that lead to your dissatisfaction and to an overall bad impression of our hotel for which I would like to greatly apologize. Please note, that for us your feedback is crucial, as it is the only way by receiving such information from our valued guests, like yourself, that we are better able to rectify and resolve any challenges that we may have.
Once again, please accept our apologies for any inconvenience and frustration that you have encountered during your stay.
Sincerely,
Hilton Ras Al Khaimah Resort & Spa
+971 (0)7 228 88 44