Dear Mr. Osama,
We would really like to take this opportunity to thank you on behalf of The Act HotelTeam for choosing our property as your home away from home and for the wonderful ratings that you shared with us, this will assist us to continue to deliver the services you and all our guests expect. We would also like to assure you that all your personal comments have been shared with all the department heads concerned and associates.
We certainly hope that you will have the opportunity of visiting us again in the near future where we will have the pleasure of serving you once more.
Sincerely,
The Hotel Management