I want to take this opportunity to apologize for the poor service you received during your stay with us. Your experience with us was not the quality of service that we have promised to provide to our guests. Our brand promise is something that we strive to deliver to every guest every day. There is no excuse that our staff did not fulfill that promise in your case. We appreciate your feedback and trust that this is handled with great attention to ensure guest satisfaction. Although your experience with us has not been a good one, we hope that you will offer us the opportunity to provide you with our hospitality on your next trip.