فندق رائع يمتاز بموقعه ونظافته وسعة غرفه وديكورها الحديث وحسن الاستقبال من موظفيه ومعاملتهم الطيبه واخص بالذكر الموظفه احلام وجاكلين العاملتين بمطعم الفندق .المزيد
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فندق سئ جدا جدا ولم يكن كذلك في السابق.
طقم الإستقبال لا يجيد الحد الأدنى من مهارة التعامل.
دورات المياه لا يمكن استخدامها لان درجة حرارة المياه في دورات المياه تصل لدرجة الغليان خصوصا في فترات النهار.
الفندق يحتاج صيانة شاملة واستبدال موظفين الاستقبال بالكامل.
Dear ajelmail,
I want to take this opportunity to apologize for the poor service you received during your stay with us. Your experience with us was not the quality of service that we have promised to provide to our guests. Our brand promise is something that we strive to deliver to every guest every day. There is no excuse that our staff did not fulfill that promise in your case. We appreciate your feedback and trust that this is handled with great attention to ensure guest satisfaction. Although your experience with us has not been a good one, we hope that you will offer us the opportunity to provide you with our hospitality on your next trip.
Best wishes,
Moustafa Fahmy
Hotel Manager
جذبني موقع الفندق لانه مقابل صحارى مول
واحببت ديكور وسعة الفندق جميل جدا
بأختصار كل شي كان ممتاز ماعدى شيئان
١_ ضيق في الباركناات
٢_جهاز التكييف كان خلف الشرفة مايسبب ازعاج عند النوم
Dear s_alnaqbi1992,
Thank you for taking the time to leave your review. We are glad to learn that you have found our location & our rooms to your liking. I regret though that there are certain aspects of the hotel that we cannot change. We apologize that the A/C has given you discomfort during your stay but trust that this is handled with great attention to ensure guest satisfaction. We hope to welcome you back to Ramada Hotel and Suites Sharjah.
Best wishes,
Moustafa Fahmy
Hotel Manager
الموقع ممتاز والسعر جدا مناسب. بالنسبه الى نظافه الغرف جدا سيئه المفارش توجد بها بقع وغير نظيفه و عند ترتيب الغرفه اليومي المفارش لاتغير. طاقم تنظيف الغرف جدا سيئ في تنظيف الحمامات وفي بعض الاحيان يكون مرمي اوراق الشاي في المرحاض او رمي اوراق فيه المفروض انهم ينظفوا مو يخربوا المكان.
الاستقبال كان جدا ممتاز والعاملين فيه العيب الوحيد النظافه.
Dear mohammedaP6753AM,
Thank you for choosing to stay at Ramada Hotel & Suites Sharjah. We would like to sincerely thank you for the constructive review of our hotel based on your recent stay with us. I want to take this opportunity to apologize for the poor standard of housekeeping service you received during your stay with us. Your experience was not the quality of service that we have promised to provide to our guests. We would like to inform you that we will surely take note of all your observations and we hope that when you arrive next time, we will be able to provide you with an even better impression.
Best wishes,
Moustafa Fahmy
Hotel Manager
