Dear Princess-Munira,

Thank you for sharing your feedback with us on Trip Advisor.

First and foremost, I would like to express our sincerest apologies for the inconvenience that you have encountered during your stay. With regards to the comments that you have listed, please allow us to clarify few points: Centro brand is a modern, stylish, affordable budget hotel and offering limited services. Having said that, we do not place extra amenities in the rooms except for general bathroom amenities and coffee/tea facility.

Again, we apologize for your disappointments and we hope that we may welcome you again in the near future to regain your confidence that Rotana Hotels is renowned for.

Yours Sincerely,

Frederick Soulban
General Manager

Dear baabduwh,

Thank you so much for your feedback regarding your recent stay with our hotel.

We are most pleased to hear that you have enjoyed your stay and we are happy to receive your positive feedback about your overall experience.

Once again, I would like to thank you for your valuable comments and hope to welcome you again to Centro Sharjah in the near future.

Yours Sincerely,

Frederick Soulban
General Manager

Dear drahnz,

Thank you so much for your feedback regarding your recent stay with our hotel.

Your comments are very much appreciated, as we are always looking for ways in which we can improve our service for our valuable guests. Please accept my sincere apologies for the inconvenience that you experienced during your stay with us. We always strive to do our best for our guests and aim for maximum satisfaction.

Again, I apologize for your disappointments and we hope that we may welcome you again in the not too distant future.

Yours Sincerely,

Frederick Soulban
General Manager