Dear guest,
We greatly appreciate the time you spent to review your recent experience in our hotel, we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.
We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your well-being whilst staying among us.
All points are well noted and we hope that your experience at our establishment will create many fond memories for you to look back on.

Best regards,
Guest Experienced Team of Occidental Sharjah Grand

Dear guest,
We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.

Best regards,
Guest Experienced Team of Occidental Sharjah Grand

Dear guest,
Thank you very much for sharing this great review of your recent stay at our hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. 
Moreover we are glad you enjoyed the beauty of our pool area as well as the comfort of our sunbeds.
We hope to welcome you back to our hotel in the near future for yet another great stay.

Best regards,
Guest Experienced Team of Occidental Sharjah Grand