Dear Guest,

We greatly appreciate the time you spent to review your recent experience in our hotel, we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

We are sorry to read about the issues you detected in the bathroom of your room. Our Maintenance department promptly verified that the characteristics of the shower area are appropriate for their purpose, so we apologise if the design was not to your liking.

We are sincerely sorry to read your dissatisfaction with the cleaning of your room, we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future occasion please do not hesitate to contact our reception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards.

We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

Best regards,




Olga Sak,
Guest Experience Manager

Dear Guest,
Please accept our thanks for this review following your experience at our hotel.

It is disappointing to know that the room we accommodated you in for the duration of your holiday didn't meet all your expectations. We have noted your comments. All room types are described online and for future occasions, we can offer you personalized guidance to guarantee that you reserve the hotel and room type that perfectly match your requirements.

We are delighted that you nevertheless had a great stay, it was our pleasure to welcome you.

We hope that we may be able to see you on a future occasion.

Best regards,


Olga Sak,
Guest Experience Manager

Dear Valued Guest,
Thank you for taking the time to review our hotel. I am sorry to hear about your less than positive experience among us.
Moreover, we have taken note of your comment regarding the cleanliness and smoking smell and sincerely apologize for the inconvenience caused, please rest assured that your review has been shared with our head of department so as to avoid this from happening in the future.
We hope this does not deter you from staying with us again and look forward to welcoming you back to our hotel in the near future for a more positive experience, as it should be.
Kind Regards,
Guest Experience Team
Occidental Sharjah Grand