طاهر يقوم بعمله علي اكمل وجه وبطريقة ممتازة جداً ويقوم دائماً بتنظيف الغرف بطريقة جيدة جدا بالإضافة إلي قيامه بكل ما يطلب منه من أعمال كما أنه يقوم بتغير المفروشات وتعقيم الغرفة والحمام بطريقة آمنة وهو عامل نظافة ممتازالمزيد
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لقد حجزت بالفندق اكتر من 8 مرات سابقة
ولكن باخر مره كانت الاسوء من حيث الطعام وجودة الاستقبال
اما من حيث ادوات الحمام فلا توجد ابدا فتم طلب علب المحارم للغرفة والحمام بعد الدخول للغرفة ولا يوجد ادوات حلاقة ولا ادوات تنظيف للاسنان
Dear Guest,
Thank you for taking the time to share your feedback.
We were concerned by how you felt while staying with us; your comments do not reflect the usual experience we strive to ensure for our guests. Please rest assured that your review will be shared with our heads of department for their information and so that it can be addressed.
We hope you will consider staying with us again in the future.
Best regards,
Guest Experience Team.
مكان مريح للاستجمام والاستمتاع بالعطلات يوجد مايناسبك بمكان الاقامة واحلى مافي المكان لايوجد اصوات صاخبة ويوجد اجانب كثير وجنسيات متنوعة لاكن المكان ماشاء الله.
انصح الجميع بزيارته اقل شي يومين او ثلاث ايام يوم واحد ماراح يكفيك
Dear guest,
Thank you for positively reviewing your visit.
A message of satisfaction from a recent guest is always a reward for our team members who ensure our high standards and quality service are consistently upheld.
We are also very pleased to read your satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel.
We look forward to a return visit from you in the future.
Best wishes,
Guest Experience Team.
من اجمل الفنادق في الشارقه ومن ارقى التعامل وخصوصا من قسم الرسبشن وخصوصا ( الاستاذ مينا معاملته جداااا راقيه واسلوبه رائع مع الموجودين انا احببت الفندق من بداية تعامله معنا الى منظر الغرف والاطلاله والفطور الرائع والاقامه المريحه شكرا جزيلا
Dear Guest,
Thank you for reviewing your recent stay at our hotel.
We were delighted to read that you enjoyed your stay with us and that you appreciated the friendly service our team always strives to provide every guest. It's also a pleasure to know that we were able to tempt you with our tasty breakfast, a great way to start the day.
We look forward to welcoming you back in the future.
Kind regards,
Olga Sak,
Guest Experience Manager
احب ان اشكر جميع العاملين و خاصة أ. مينا لحسن تعامله و تقديمه خدمات ممتازه لي و لعائلتي - المسبح جيد جدا
و الافطار جيد جدا الغرف بحاجه الي تجديد
سو اقوم بحجز جديد من الشهر القادم - و ارشح الفندق للجميع
Dear Guest,
Thank you very much for sharing this review of your recent stay at our hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.
We apologise if the current state of our rooms did not meet your expectations. Although this is not a newly-built hotel, we work hard to keep it in good condition so guests feel comfortable. We will forward your comment to the management team because customer feedback helps us to improve, and we will keep it in mind for future infrastructure renovations.
We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours.
Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future.
Best regards,
Olga Sak,
Guest Experience Manager
بالنسبة للتقيم العام كويس جدا ... ولكن هناك بعض التعديلات قد ذكرتها بالتقيم
اولا : بعض الغرف لا يوجد بها شطاف بالحمام
ثانيا : لا يوجد بلاعات لصرف المياه بالحمام
ثالتا : عدم وجود محارم ورقية بالغرفة
رابعا : تنشيف الحمام بالمناشف المستعملة من قبل العملاء ... وهذا اكثر شي ضار حيث يتم غسيلها بعد تنشيف الحمام وارجاعها للعميل للاستخدام .... وكما نعلم ان هذا وضع لا يرضاه احد منا ... علاوة علي ذلك وجود كورونا ...
خامسا : بعد ان طلبنا من خدمة الغرف بتنظيف الحمام وتم تنشيفة بالمناشف التي قد كنا استعملناها .... لم يتم تنظيف الغرفة ولا سلات الزبالة ايضا ... وهذا غير مقبول ...
الرجاء التصرف في تنشيف الحمامات بطريقة ادمية غير مضرة بالعميل بادوات خاصة بالحمام .... وعمل شطافات بالغرف الغير موجود بها ... واضافة فرش اسنان ومعجون بالحمام للعميل ...
وزيادة لا يوجد اماكن ترفيه للاطفال ....
Dear Guest,
We greatly appreciate the time you spent to review your recent experience in our hotel, we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.
We are sorry to read about the issues you detected in the bathroom of your room. Our Maintenance department promptly verified that the characteristics of the shower area are appropriate for their purpose, so we apologise if the design was not to your liking.
We are sincerely sorry to read your dissatisfaction with the cleaning of your room, we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future occasion please do not hesitate to contact our reception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards.
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Best regards,
Olga Sak,
Guest Experience Manager
