We greatly appreciate the time you spent to review your recent experience in our hotel, we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.
We are sorry to read about the issues you detected in the bathroom of your room. Our Maintenance department promptly verified that the characteristics of the shower area are appropriate for their purpose, so we apologise if the design was not to your liking.
We are sincerely sorry to read your dissatisfaction with the cleaning of your room, we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future occasion please do not hesitate to contact our reception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards.
We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
Guest Experience Manager