Dear Mohammad T
First of all let me thank you taking the time to share your feedback about your recent stay at our resort , I do extend my sincere apology for any inconvenience you may have experienced due to cleaning program and cleanness issues in the room , TV and information in the rooms, Your feedback were taken seriously and corrective actions already in place to avoid such situations in the future, We know you may have many choices when it comes it you and we hope to consider our resort in the future.
Sincerely
Anas Habashneh
Operations Manager