Dear Mohammed,
Thank you for taking the time to review us, your feedback is very valuable to us.
We are pleased to hear that you enjoyed the facilities and the atmosphere of both Al-Manara and the beach club.
It has come to my attention that the service you received particularly during check-in did not meet the level of expectations we strive to achieve. For this, I sincerely apologize. We value all guest comments, and constructive feedback helps us to continually improve our services and facilities.
We hope to welcome you back in the near future and restore your trust in Al Manara Luxury Collection.
Best Regards,
Sereen Al-Sharif
Marketing Department