Dear Guest,

We are very sorry to hear that you were so disappointed with your stay at our hotel. Our aim is to provide a clean, comfortable and pleasant place to stay, and we sincerely apologize that our attention to details left something to be desired on this occasion – this is very unlike us. At our hotel, we take upkeep and cleanliness very seriously. Our staff generally does a great job when it comes to maintaining our facility, so it is strange that this happened. Also, your comment has been shared to the hotel team to take action accordingly. We extend our heartfelt apologies for not achieving our goal of providing you with a top-notch stay, but we appreciate you staying with us on this visit, and we sincerely hope that you will give us another chance to restore your faith in our hotel and services.

Sincerely,

Rochelle Bulan

Dear Guest,

Thank you for sharing your recent experience during your stay with us .Please accept our sincere apologies for the series of inconveniences that you have experienced. Rest assured that your comment has been shared to the appropriate hotel team to take action accordingly.

Sincerely,

Rochelle Bulan

Dear Guest,

Thank you for your wonderful review. Were so glad that you enjoyed your stay.

Looking forward to welcome you back again in the near future.

Best Regards,

Rochelle Bulan