Dear salehsam6
I would like to thank you for taking the time to share your experience on TripAdvisor following your recent stay at the Courtyard by Marriott Hotel Kuwait.
We are glad to hear that you were happy and satisfied with the location of the hotel, close to one of the most prestigious shopping centers in Kuwait “Arraya Mall”. However, we are disappointed to know that you didn’t find the hotel modern and up to your expectations. Please be informed that the property is currently undergoing a renovation to give it a fresh and modern look
We truly value your feedback as it is through comments like yours that we are able to uphold our commitment to excellence and provide the best service possible. With regards to your comment concerning Reception and the slow check-in procedure, we would appreciate if you could give us some more details to be able to take the necessary actions and enhance our services and facilities provided to our valued guest.
Thank you again for your time and looking forward to welcoming you back in your next visit to Kuwait.
Best regards,
George Aoun
Cluster General Manager
Marriott Hotels in Kuwait