عزيزي السيد.....
من دواعي سرورنا احساسكم بالراحة التامة في فندقنا. هدفنا الاول والاخير هو تلبية حاجاتكم و خدمتكم بافضل الطرق الممكنة.
سيدي العزيز نتمنى دائما ان تحطّ رحالكم في برنسيسا اوتيل منزلكم الثاني.

Dear Sir,

Thank you for your nice comment. It is comments like these that make us know that our constant need to perfection is being achieved.

Regarding the issue about the internet and breakfast, following your departure we have changed the wireless routers in the floor you were staying to make sure that this doesn't happen again. Also in regards to the breakfast this issue has been solved and will never happen again.

Roy and Tatiana wanted me to pass a big thank you and hello. We look forward to seeing you in the future again.

Best regards

Philippe A