Dear a a,

Thank you for taking the time to share your recent experience at the Renaissance Johor Bahru Hotel with us.

Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am pleased to learn your approval and we strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel.

Thank you for choosing us and please do let me know the next time your travels return you to Johor Bahru we are committed to getting the ***** stars.

Warmest regards,
Joanne Chung