Dear almhndes
We apologise for the less than stellar experience you encountered with our facilities during your stay with us. This is certainly not our standard nor the type of experience we extend to our guests. If time permits, please drop me an email at rogerm@sunwayhotels.com; allowing us to better understand the specific matter in greater details and using these valuable feedback to address them with the team members concerned.
Please allow us another opportunity to serve you better. We look forward to hearing from you soon.
Thank you
Best Regards,
Roger Marcz
Cluster General Manager