Dear Etoo645

We appreciate this feedback. This is certainly not our usual level of standard nor the type of experience. If time permits, please email me directly at jerryg@sunwayhotels.com; allowing us to personally call and apologise for the shortfall in the delivery.

We look forward to hearing from you.

Kindest regards,
Jerry Gan
General Manager

Dear Turkiscta

Thank you for your feedback on your recent stay with Sunway Resort Hotel & Spa. We're glad you were able to experience the many features and services in and around the hotel. The direct access to the shopping mall and theme park certainly provides that added convenience to guests. We look forward to welcome you back to Sunway City the near future.

Thank you and have a great day ahead!

Best Regards,
Jerry Gan
General Manager

Dear Mohammed Nasser A

Thank you for your feedback and allow me to apologise for not being able to achieve the product standards expected during your most recent stay with Sunway Resort Hotel & Spa. This is certainly not our usual level of standard nor the type of experience.

We have highlighted your comments to the team and we will certainly work towards driving greater improvement; allowing for better experience. We have also intensified our pest control. The is an isolated incident.

For your information, the hotel is progressively refurbishing its facilities and will be unveiling its new features very shortly. In the meantime, we invite you to stay in our Club rooms / suites or alternatively at the newly refurbished rooms at the Sunway Pyramid Hotel.

Please allow us another opportunity to welcome you back to Sunway City in the very near future.

Kindest regards,
Jerry Gan
General Manager