Dear Hussain S,
Thank you for taking the time to share your experiences of your recent stay with us.
We are pleased to know that you had a pleasant holiday with us in Banyan Tree Vabbinfaru and enjoyed our exceptional services from our friendly, courteous and professional staff at most.
Your comments on the breakfast, the price for lunch and dinner, marine activities, minibar, no market, and no clinic at the resort are noted. I will definitely discuss with all concerns to optimize our offerings for the best experience. We sincerely appreciate your feedback as it helps us in our endeavor of continuous enhancement.
Please allow us this opportunity to expound a little bit on the areas from our side. Our breakfast menus provide diverse cuisine including Asian, Western, and local Maldivian cuisine to cater to every valued guest. Should we have known of the challenges you encountered during your stay, our culinary team would have tried to prepare something different to enhance your experience. Moving forward, our chefs will revisit our menus and ensure to improve our breakfast variety to cater to our guest expectation and preferences.
In our resort, we offer complimentary marine activities for our valued guests to enjoy during their stay such as stingray feeding, marine biology classes, reef cleanup, coral planting as well as non-motorized water sports e.g. kayak, stand up paddle board, catamaran, kitesurfing, windsurf, beach volleyball, etc. Also, we provide chargeable motorized water sports e.g. sea scooter, banana boat, couch ride, etc., PADI scuba diving, open water diving, guided night snorkeling, and much more.
The minibar in the villa contains complimentary items such as various types of coffee and tea, and chargeable items such as a wide range of liquors, beer, wine, soft drink, juices, still and sparkling water, snacks like cookies, mixed nuts, chips, and chocolate, etc.
Our gallery also offers an extensive range of items such as snack, toiletry, cloth, souvernior, etc.
The wholesomeness and safety of guests is our first priority. Though the medical clinic or pharmacy is not available on the island, we will be at your disposal for any medical assistance by taking you to the professional medical services e.g. hospitals or clinics in Male; capital city of Maldives with a short speedboat ride, or purchasing medicine as you specify, etc.
We thank you once again for your constructive feedback. The entire team is looking forward to welcoming you back in the future.
Kind Regards,
Ahmed Zahir
Executive Assistant Manager