‪تجنب بأي ثمن. أماكن أفضل بكثير للبقاء...‬ - ذا ريزيدنس موريشيوس

Dear Sir/Madam,

We thank you for sharing your feedback for your recent stay at our resort. We certainly pay attention to our customer’s feedbacks and are very appreciative of your comments as it will prove very useful to help enhance our existing standards and we also appreciate your comments towards our location and cleanliness.

It is much regrettable that you only shared your views on TripAdvisor on the very first day of your stay and no time brought your concern to our attention.
During your stay, there were several interactions with our team members whereby only positive thoughts and feedbacks were shared.

On another note, we would like to understand your comments but we received positive feedbacks regarding the food whilst hosting over hundreds of covers per day for lunch/dinner. We also cater for our guests with specific dietary requirements

From your comments, we conclude that the hotel colonial style concept might not be much to your likings, though well appreciated by many who comes to rejuvenate.

On a different note, we would like to highlight that beaches in Mauritius are not restricted to the public passing by. Whilst our internationally renowned security team ensures the safety and wellbeing of all our in-house guest.

With all due respect, we are not agreeable with your review which does not reflect the image of our resort, and the other reviews speak for themselves.

The Residence Mauritius is known for its high standard service and we endeavour to delivering quality service to all our guests.

We reiterate our thanks for your valued comments and assure you once more of our commitment to continue to deliver quality service to all our guests.

Kind regards,

The Management