Dear abdullahaW1626EK,

Warm greetings from the Hilton Mauritius Resort & Spa!

Thank you very much for choosing our resort for your vacations and for taking the time to share your experience on TripAdvisor. I am glad to hear that you had an amazing stay with us; you appreciated your rooms, the facilities and enjoyed the warm hospitality extended to you by our team.

I hope you will keep good memories of your Mauritian holidays and we look forward to welcoming you back in the very near future at our hotel.

Yours sincerely,

Jacques Brune
General Manager
Hilton Mauritius Resort & Spa

Dear Hamed_Riyad,

Thank you for taking the time to post your valuable comment on TripAdvisor, we really appreciate our guest give us their feedback.

I’m very thrilled that you enjoyed your stay at our resort and the entire team is proud to have contributed to make your holiday a memorable one.

We are glad to know that you very satisfied with our location and beach. It’s a pleasure to read that all the services reached your expectations.

We hope have the pleasure welcoming you back in the near future for other great holidays.

Yours sincerely,

Jacques Brune
General Manager
Hilton Mauritius Resort & Spa

Dear Guest Al Ali,

Thank you for your review and for sharing your feelings following your experience at the Hilton Mauritius Resort & Spa.

I am sorry to read that you felt somehow excluded during your stay with us and you were not satisfied with the quality of the food offered. I fully understand that the partial attitude you described hurt your feelings and on behalf of my team, I sincerely apologize that this has upset you considerably. Please be reassured that this is not the image we want for our property. We welcome guests from all over the world and kindly note that I have escalated your valued feedback with the concerned Heads of Department.

Once again thank you for taking your time to point out these issues to us; indeed, it is through the feedback of our guests that we are able to understand better the customer’s experience.

I hope our response has gone some way to assuring you of the seriousness with which we viewed your comments and that you will nevertheless consider staying with us again in the future.

Yours sincerely,

Dominique Lorent
Director of Operations
Hilton Mauritius Resort & Spa