كانت مشكلة في نظافة الشاطئ ونظافة المسبح الخارجي ، والموظفون ارجعوا المشكلة لعوامل الطبيعة وانه خلال يومين سوف تنتهي ولكن للاسف خلال الخمس الايام من اقامتي لم استفد من الغرض من سفرتي ومكوثي في فندق هيلتون بالاضافة ان ادارة الفندق لم تعوضني بأي خدمة اضافية او مجانية من باب احترام العميل وتقديره .المزيد
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الفندق رائع من ناحية الخدمات والموقع، وتم اختيار غرفه مطله على البحر ولاكن للاسف لم تكن مطله بسبب الاشجار مغطيه الاطلاله وبالكاد ترى البحر، ما انصح بحجز غرفه مطله لعدم الاستفاده من الاطلاله وزيادة السعر، بالنسبه للاكل تعبت جدا في الفندق والجزيره باكملها، وللاسف لم اجد اكل او حلى لذيذ.
Dear Valued Guest,
Greetings and thank you for your constructive feedback. We are pleased you enjoyed the services of our resort and that you found our location convenient.
We take good note of your comments regarding the view from your room. The rooms are arranged in three blocks of crescent shape and due to this configuration, some rooms have better view than others. Moreover, we have a beautiful garden with lush vegetation, which is very much appreciated by our guests, but this vegetation at times, hinders the view.
We hope you will keep a nice souvenir of your stay among us and that you will give us the opportunity to welcome you again.
Yours sincerely
Jacques Brune
General Manager
فندق جميل و موقعه مميز و يمتاز بعده مرافق الموظفين خلوقين و يستقبلونك بحفاوة لأكن الغرف و الممرات تحتاج لتنظيف واهتمام اكثر للحد من النمل و الحشرات فالغرفة و الممرات الاثاث قديم يحتاج لتجديد ووجهت مشكله مع انقطاع التيار الكهربائي لمدة 12 ساعه تقريبا دون نقلي الى غرفه اخرى
Dear humoodaa,
Thank you very much for your review after your recent experience among us. I am glad to read that you appreciated our location, the hotel facilities and the helpfulness of our team members.
We thank you for informing us about the insects, we have shared your comments with the concerned Head of Department to improve the cleanliness of the guestrooms and the resort in general. We regret your encounter with small insects; we do ensure the hotel is free from harmful insects and we have regular inspections done by a pest control specialist. Our resort being surrounded by a lush garden and all patios and corridors being in open-air, it might be possible to find once in a while, small harmless insects around.
We apologise for the power outage and regret that we were unable to move you to another room as we were running full occupancy at that time. We take this opportunity to inform you that our maintenance team has successfully undertaken a complete review of the electrical system of this room.
We reiterate our sincere apologies for the inconvenience you encountered during your stay with us; your feedback is very valuable to us and your comments will certainly allow us to improve. I hope you will give us the pleasure of welcoming you again at the Hilton Mauritius Resort & Spa.
Thank you and best regards
Vinesh Mussai
Assistant Front Office Manager
اقامه كانت ممتعه جدا والفعاليات الموجوده وتتعدد المطاعم وجودة الاكل والابتسامه التي لاتفارق جميع العاملين جودة الطعام ونظافته اوقات الافطار والعشاء مناسبه جداكذلك الاستجابه السريعه عند اي طلب من قبل العاملين وبالذات في خدمات الغرف
وهناك ملاحظه لاتجد الحمام يحتوي على فرش الاسنا وادوات الحلاقه الذي يحتاجها الضيف عند وصوله
Dear abdullahaW1626EK,
Warm greetings from the Hilton Mauritius Resort & Spa!
Thank you very much for choosing our resort for your vacations and for taking the time to share your experience on TripAdvisor. I am glad to hear that you had an amazing stay with us; you appreciated your rooms, the facilities and enjoyed the warm hospitality extended to you by our team.
I hope you will keep good memories of your Mauritian holidays and we look forward to welcoming you back in the very near future at our hotel.
Yours sincerely,
Jacques Brune
General Manager
Hilton Mauritius Resort & Spa
الفندق جميل وفخم ومكانه قريب من الاماكن السياحية و يوجد العاب مائية مثل البوت السريع و البنانة و الدونات و يوجد ثلاث مطاعم جميعها ممتازة ويجد مطعم سي فود والفطور متنوع وايضا قريب الفندق من المطار 👍👍
Dear Hamed_Riyad,
Thank you for taking the time to post your valuable comment on TripAdvisor, we really appreciate our guest give us their feedback.
I’m very thrilled that you enjoyed your stay at our resort and the entire team is proud to have contributed to make your holiday a memorable one.
We are glad to know that you very satisfied with our location and beach. It’s a pleasure to read that all the services reached your expectations.
We hope have the pleasure welcoming you back in the near future for other great holidays.
Yours sincerely,
Jacques Brune
General Manager
Hilton Mauritius Resort & Spa
كنت مندهش عندما دخلت المكان بس عند الذهاب الغرفة ومشاهدة الغرفة كانت سيئة جدا حيث كانت في الصور جميله جدا عندما تراها ولكن في الواقع كانت الصدمه لم تكن نظيفة لا تعطيها خمس نجوم ومن حيث خدمه يوجد تفرقه بين الجنسيات وهناك تعالي في التعامل وخدمة الغرفة لايوحد سوى صدمه عندما تطلب الوجبات تعتقد أنه شيء جميل نفس المطعم ولكن أنه سيئ
Dear Guest Al Ali,
Thank you for your review and for sharing your feelings following your experience at the Hilton Mauritius Resort & Spa.
I am sorry to read that you felt somehow excluded during your stay with us and you were not satisfied with the quality of the food offered. I fully understand that the partial attitude you described hurt your feelings and on behalf of my team, I sincerely apologize that this has upset you considerably. Please be reassured that this is not the image we want for our property. We welcome guests from all over the world and kindly note that I have escalated your valued feedback with the concerned Heads of Department.
Once again thank you for taking your time to point out these issues to us; indeed, it is through the feedback of our guests that we are able to understand better the customer’s experience.
I hope our response has gone some way to assuring you of the seriousness with which we viewed your comments and that you will nevertheless consider staying with us again in the future.
Yours sincerely,
Dominique Lorent
Director of Operations
Hilton Mauritius Resort & Spa
