Dear Valued Guest,

Thank you very much for choosing to stay at Salalah Rotana Resort and for posting your review on TripAdvisor.

We really appreciate your feedback which will assist us to continuously strive to improve our services and facilities. Hence, we are so sad when our guests left our hotel unhappy and not satisfied. It was unfortunate that there was misunderstanding in your room reservation and we deeply regret the inconvenience it may have caused you. I was briefed by my team that breakfast was not included in your room booking. We would like to explain that as a courtesy from Ibrahim Said (Guest Service Team Leader) whom you met in Saffron restaurant, he included your breakfast with no additional charges.

I do believe in second chance if you would kindly allow us to have the opportunity to be at your service again. I am confident that we would be able to meet with your expectation and further restore your confidence in us.

I remain at your entire disposal, should I can be of any further assistance.

Sincerely,

Hossam Kamal
General Manager

Dear Mr. Saud,

Thank you very much for sharing your wonderful review and your excellent feedback on TripAdvisor.

It is my great pleasure and it is very rewarding to read that you had truly enjoyed your stay with us thus rated us 5/5 on TripAdvisor. Thank you for citing that Salalah Rotana Resort is a beautiful and wonderful hotel and the service is excellent. Further, we are glad to hear your likings and praises to the building structures of the hotel and the rooms as well as our gardens.

It is more encouraging to note your high recommendation of our property to TripAdvisor readers and holiday makers.

With our sincerest thanks, we all look forward to welcoming you and your wife back and to be at your service again.


Hossam Kamal
General Manager

Dear Valued Guest,

Thank you very much for taking the time to share your detailed feedback about your excellent stay at Salalah Rotana Resort.

While carefully reading your comments, I am so delighted to note that we have fully succeeded in making your time with us so truly treasured and memorable. It is always a pleasure to read reviews that explains guest’s complete satisfaction about the facilities and services of our resort. We are thrilled to know as well for describing the best features of our resort such as beautiful location overlooking the seafront. Further, thank you for bringing to our attention areas of improvement that I had already discussed with the concerned heads of the department for corrective action in particulars the entertainment within the resort, level of lighting in the room you had occupied, bed cushions and the laundry. We are dedicated to ensuring that our guests leave satisfied with their experience and please accept our sincerest apology for any of the areas where we may have fallen short during your stay.

We all look forward to welcoming you back and your partner, hopefully soon and to be at your service again at Salalah Rotana Resort.

Sincerely,

Hossam Kamal
General Manager
salalah.resort@rotana.com