Dear Valued Guest,
Thank you for taking the time to write your review on TripAdvisor.
While carefully reading your constructive feedback, it is so sad to learn that we were not able to satisfy fully all your expectations from us. Please accept our sincerest apology if one way or another we did not meet the standard of service you required. Whilst huge number of our guests have been very happy, satisfied and they are coming back over and over again as you can read also from many reviews posted on this site, it was unfortunate if that has not been the case in your situation. You may kindly note that all guests are important to us and as a team, we strive to provide the best possible experience for all our valued guests so they can truly treasure their time being spent with us.
I do believe in another chance if you would kindly allow us to have the opportunity to be at your service again. I am confident that we would be able to meet with your expectation and further restore your confidence in us. Should you have an opportunity to come back to Salalah, please write to the Office of the General Manager at firstname.lastname@example.org prior to your planned visit and I will be more than happy to assist you and rest be assured of our better service for a truly treasured experience at Salalah Rotana Resort.
I remain at your entire disposal, should I can be of any further assistance.