يعتبر هذا الفندق من أجمل وأرقى الفنادق على مستوى المحافظة ، ومع ذلك فإن بعده عن مركز المدينة إلا أنه يظفي نوعا من الجمالية والخصوصية ، واقترح على إدارة الفندق أن تقوم بإجراء توسعه في المرافق الموجودة بالفندق ، حيث تعمل مساحات خضراء وألعاب تسلية للأطفال وذلك لجذب السياح خاصة في فصل الخريف والذي يعج بالسياح من داخل وخارج السلطنة .المزيد
CrownePlaza.com
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سعر عالي مقابل خدمة وغرف متوسطة
أستقبال سيء ولا تجد الابتسامة سوى من موظف عماني جديد أما بقية الموظفين للأسف الشديد أبتسامة معدومة و تعامل لا يليق بأسم الفندق
رائحة الغرفة سيئة
التكييف ضعيف جدا
القنوات قليلة
Dear Valued Guest,
Thank you for taking the time to share your feedback on TripAdvisor.
We would like to assure you that we make every effort to provide the best possible service in all areas. However, if that has not been the case in your situation and there have been lapses in the service delivery that you have received, I do offer my sincerest apology. Whilst huge number of our guests are always commending the excellent service of the staff, their professionalism, friendliness, helpfulness, courteousness in all the areas in the hotel, it was unfortunate that it was not the same in your situation. You may kindly note that what we inculcate to all our employees are for them to be approachable and to assist our valued guests at all times. All other constructive feedback were carefully noted into consideration and appropriate action.
As a team, we strive to provide the best possible experience for our guests and our continuing goal is to make all our guests happy and comfortable like they are in their own home and truly treasure their time being spent with us.
We look forward to welcoming you back and hope we can serve you exceedingly on your next visit.
Sincerely,
Hossam Kamal
General Manager
مزيد من التوفيث والنماء ومزيد من الجمال ارجو اعادة النظر بموضوع تسعيرة المشروبات واتمنى ايضا ان يكون هناك عروض مغرية تسحر السايح حتى تكون قبلة السياح روتانا صلاله ارجو ان يعطى الفنام العماني درجة في هذا الفندق
Dear Valued Guest,
Thank you for sharing your review on TripAdvisor following your stay at Salalah Rotana Resort.
I was pleased to read that overall we have met your expectations and you were satisfied with our facilities and services. We really appreciate to hear your recommendations with your belief that will enhance more to our guests’ satisfaction and to attract more tourists to come. Concerning your comments about the price of beverages, we can assure you that our prices are at par in comparison to the same hotel category in the city of Salalah and Muscat.
As a team, we strive to provide the best possible experience for our guests and our continuing goal is to make all our guests happy and comfortable like they are in their own home and truly treasure their time being spent with us.
We look forward to welcoming you back and hope we can serve you exceedingly on your next visit.
Sincerely,
Hossam Kamal
General Manager
اشكر إدارة فندق روتانا على الاستقبال المميز و تقديمهم كافة سبل الراحة للضيوف في الفندق و يتغير فندق روتانا من أفضل الفنادق على مستوى العالم من حيث الموقع و الاستقبال و تقديم الوجبات و تقديم الخدمات للضيوف و انصح الجميع بالحجز في هذا الفندق.
Dear Valued Guest,
Thank you for sharing your excellent review following your stay at Salalah Rotana Resort.
It is always a delight to hear inspiring feedback from happy guests, especially when they were perfectly satisfied thus rated us 5 stars on TripAdvisor.
We are delighted to hear your testimony that all your expectations from us were truly fulfilled. A big thank you for highly recommending Salalah Rotana Resort to everyone to experience the true genuine hospitality service.
I hope that it will not be very long before we have the chance to welcome you back and to be at your service again.
Sincerely,
Hossam Kamal
General Manager
المكان خيال لاكن عدم وجود مركز تجاري يضع النزيل في مازق فمثل هاذه المنتجعات تزود ولو بمركز صغير نظر لبعد المنطه عن المراكز التجاريه في قلب المدينه وحتى المناطق المجاوره تفتقر للاولويات والاحتياجات للنزيل بغض النضر عن الاطعمه
Dear Valued Guest,
Thank you very much for staying at Salalah Rotana Resort and for having taken the time to post your review on TripAdvisor.
We really appreciate your feedback to our facilities which will assist us to continuously strive to meet and exceed our guests’ satisfaction. We humbly understand your concern that there are no shopping malls and supermarket nearby our resort. Yes, we agree with you and we acknowledge the fact that our hotel is about 20 to 25-minute drive to Salah city and vice versa. Many of our guests commented that this is to their advantage for hideaway from the busy city life and enjoy the tranquillity and serenity of our resort while spending their holiday.
We look forward to welcoming you back and hope we can serve you exceedingly on your next visit.
Sincerely,
Hossam Kamal
General Manager
نتمنى لكم مزيدا من التالق هناك ملاحظة في كهرباء الغرف عندما تريد اطفائها تتعطل بالتالي فيشات الشحن مما يضطرك ان تنام والكهرباء مضاءة وهذا بحد ذاته ازعاج يوثر سلبا على راحة العميل الاضاءة ايضا غير كافية
Dear Mr. Mohammed Z,
Thank you very much for staying at Salalah Rotana Resort and for having taken the time to post your review on TripAdvisor.
We really appreciate your feedback to our facilities and services which will assist us to continuously strive to meet and exceed our guests’ satisfaction. I humbly understand that although you were satisfied with the facilities and services of the hotel, hence we deeply regret to note that you have concerns with regards to in-room lightings. Rest be assured that we take all our guests feedback seriously and work on improving our products and services based on the comments mentioned.
We look forward to welcoming you back and hope we can serve you exceedingly on your next visit.
Sincerely,
Hossam Kamal
General Manager
