Dear Valued Guest,
Thank you for taking the time to share your feedback on TripAdvisor.
We would like to assure you that we make every effort to provide the best possible service in all areas. However, if that has not been the case in your situation and there have been lapses in the service delivery that you have received, I do offer my sincerest apology. Whilst huge number of our guests are always commending the excellent service of the staff, their professionalism, friendliness, helpfulness, courteousness in all the areas in the hotel, it was unfortunate that it was not the same in your situation. You may kindly note that what we inculcate to all our employees are for them to be approachable and to assist our valued guests at all times. All other constructive feedback were carefully noted into consideration and appropriate action.
As a team, we strive to provide the best possible experience for our guests and our continuing goal is to make all our guests happy and comfortable like they are in their own home and truly treasure their time being spent with us.
We look forward to welcoming you back and hope we can serve you exceedingly on your next visit.