Dear Valued Guest,

Thank you very much for sharing on TripAdvisor your fabulous holiday spent with us.

It is always nice to read when our guests had an awesome recollection of unforgettable experience at Salalah Rotana Resort from the time of arrival until the last day of their stay. I’m just thrilled to know you have experienced many enjoyable things here, particularly the resort which is very nice and quite and meets the needs of the entire family especially children, the cleanliness of the rooms and as you said the staff are helpful and quick with their service. With great pleasure, we have conveyed your compliments to the team.

Thank you very much for your recommendations here on TripAdvisor. It is our commitment to provide excellent service to all of our guests and it is such a great thought that you have experience this.

The Salalah Rotana Resort team appreciates your commendations. Rest assured that we will continue to provide the service that delights our guests. It would be a pleasure to welcome you back and your family and be of service to you again soon.


Best regards,


Hossam Kamal
General Manager

Dear Valued Guest,
Dear Valued Guest

I have read carefully your feedback and it is with sadness that we were not able to satisfy fully your expectations during your stay with us thus rated us 3/5 on your review. Whilst huge number of our guests have been very happy, satisfied and they are coming back as you can also read from many reviews, it was unfortunate if that has not been the case in your situation and if there were lapses in our service delivery, I do offer my sincerest apologies.

As a team, we strive to provide the best possible experience for our guests and our continuing goal is to make all our guests happy and comfortable like they are in their own home and truly treasure their time being spent with us.

I do believe in second chance if you would kindly allow us to have the opportunity to be at your service again. I am confident that we would be able to meet with your expectation and further restore your confidence in us.

I remain at your entire disposal, should I can be of any further assistance.

Sincerely,



Hossam Kamal
General Manager

Dear Mr. Khalid,

Thank you for having taken the time to post your high-rated review on TripAdvisor following your stay at Salalah Rotana Resort.

I was pleased to read that overall we have met your expectations and you were satisfied with our facilities and services. We are glad to see also your testimony that you had appreciated more the beauty of the resort during the night.

My team and I look forward to your return and it is always our pleasure to be at your service.

Best regards,


Hossam Kamal
General Manager