Dear qatar111n,
We highly appreciated your feedback for our service improvement. Concerning the in-room lightings, we would like to inform you that we have arranged already a lighting consultant to come and visit our hotel for recommendation on how we can increase the lighting brightness in the room thus make changes to improve the overall in-room lightings.
Rest be assure that we take all our guests feedback seriously thus work continuously to enhance more our guests comforts and experience. We look forward to welcoming you back and hope we can serve you exceedingly on your next visit.
Kind regards
Stefan Thumiger
General Manager