Dear kokx2019,

Thank you for sharing your feedback on TripAdvisor.

It is with sadness to read that you we were not able to fully satisfy your expectations during your stay with us. I would like reassure you that all of us make every effort to provide the best possible service to all our guests. However, if that has not been the case in your situation and if there was a delay in any of the services, I do offer my sincerest apologies.
All your other constructive points were shared to the concerned department for necessary corrective action.

I do believe in second chance if you would kindly allow us to have the opportunity to be at your service again. I am confident that we would be able to meet with your expectation and further restore your trust and confidence in us.


Sincerely,

Stefan Thumiger
General Manager

Dear Monaia,

thank you for sharing your feedback.

I am pleased to read that you had a pleasant stay with us and liked the facilities provided. However you gave us 1 out of 5 points. We do hope that we will be able to convince you during your next stay in Salalah Rotana Resort from our genuine hospitality.

The team and I look forward to your return.

Kind regards

Stefan Thumiger
General Manager

Dear Jamal A,

thank you for sharing your feedback on TripAdvisor.

I am happy to read that you had a pleasant stay with us and fully enjoyed your time.
Your comments regarding the breakfast have been well noted. We would like to share with you that we have new arrived Executive Chef and there will be menus revamping in our restaurants. Further, your constructive feedback with regards to your dining experience has been discussed with the concerned team for appropriate action.

The team and I look forward to welcome you back soon.

Kind regards

Stefan Thumiger
General Manager