فندق جميل ، الغرف نظيفه ، خدمات الغرف سريعة ، ولكن الاستقبال لم يتعاون معي ، بسبب طلبت تمديد ثلاث ساعات فقط ، فكان الرد بدفع مبلغ نصف يوم ، علما اني دخلت الفندق الساعه ٥ المساء ، يوجد بار في الفندق ، الافطار جيد ، ولكن لايوجد خيارات كثيره موازي لفنادق ( ٥ نجوم )
Thank you for staying in I’M Hotel.
It is great to hear that we were able to leave a lasting good impression to you as a beautiful hotel with clean room and fast service.
We can appreciate your concern on the late check out fee but we believe our charge is reasonable as we can no longer sell the room for the day. We thank you for your understanding on this matter.
The good feedback on breakfast is well acknowledged and we are confident that we are offering diverse range of delicacies that goes from Local, Asian, Western, Japanese to Arabic food.
Nevertheless, we are truly grateful for your approval that I’M Hotel is a “very good hotel”.
We look forward to welcome you again in I'M Hotel.
Thank you and best regards.
Marjorie Galiga, Executive Office
شكرًا لك على إرسالك تعديلاً. إننا نراجع اقتراحك. 
