Dear Sara,
Thank you for choosing InterContinental and for taking the time to provide feedback about your experience at InterContinental Al Khobar.
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.
I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
Sincerely,
Ahmed Shaban
General Manager