Dear Mrfsooli,
Thank you for your time to review our hotel on TripAdvisor and providing us with your valuable feedback.
Reviews from our guests are a very important source for us to know how well we are doing and help us improve.
I regret for the disappointment and uncomfort caused to you during your stay.
Please be assured that we take all the reviews from our guests very seriously and forward it to the respective department heads for their immediate action.
Once again, I would like to thank you for choosing Sofitel AlKhobar for your stay and allowing us to serve you. I hope to welcome you soon again on your next visit to AlKhobar.
Feel Welcome,
Fatima Naji
Guest Relations\Experience Manager