Dear Abu Yousef95,
Thank you for your positive feedback relating to your recent experience in our hotel. We are sorry to know that you had a bad experience with us where we have communicated this comment to the concerned department for immediate action.
Your comments would certainly help us further improve the standards of our product and services. We value your patronage and look forward to further opportunities of serving you in your future travels.
Sincerely,
Rami Yaseen
General Manager