Dear B90XYabdullaha,
Thank you for posting your review on TripAdvisor regarding your recent stay at DoubleTree by Hilton Dhahran. We appreciate it!
We are delighted to note that you found most of the service and facilities to your satisfaction as this is what we strive to achieve at all times.
I have carefully noted your comments. Please accept my sincere apology for not meeting your expectation on our headrests. This should have not been the case, and I have personally followed up to ensure that the appropriate corrective actions are immediately taken.
We look forward to welcoming you once more to the Double Tree by Hilton Dhahran on a future visit and in the meantime, if I can be of any further assistance, please do not hesitate to contact me.
Sincerely yours,
Ali Ibrahim
Hotel Manager