Dear Ms Hayam,
Thank you for choosing to stay with DoubleTree by Hilton Dhahran and for taking the time to write a TripAdvisor review.
While we regret to acknowledge your disappointment with your experience on this occasion, we thank you for bringing the issues to our attention as honest feedback like yours enables us to further improve our service and facilities.
Rest assured that we have taken your comments very seriously so that we ensure we provide you with better service on your next stay.
We would appreciate another opportunity so that we can prove to you that we have listened to your feedback and made the necessary changes in order to ensure that our service has improved.
Ernst van Zutphen
DoubleTee by Hilton Dhahran