الفندق ممتاز من حيث الموقع والخدمات ولقد حدثني مسؤول التنظيف حول انه لم يتم تنظيف غرفتي لمدة يومين فأخبرته أني أغادر الغرفة بالمساء وعمال النظافة ينتهي عملهم قبل مغادرتي الغرفة فقام بتوفير طاقم مساء لي حتي مغادرتي الفندق المزيد
Booking.com
Booking.com
Booking.com
شكراً هيلتون شكراً دبل تري، انصح العوائل بتحربة الفندق والاستفادة من موقعه ومرافقه وخدماته، كما أشكر موظفي الاستقبال والهاوس كيبينج، وطاقم العمل بالمطعم وسائر العاملين على حسن الاستقبال وجودة الخدمة ،
Thank you for taking the time and effort to complete our electronic guest questionnaire, following your recent stay at DoubleTree by Hilton Dhahran.
As my team and I are genuinely focused on wanting to create the best experience possible for our guests, we really appreciate it when someone takes the time to give us their feedback as this enables us to know if we are maintaining our standards or not, and thus, helps us to improve.
So I am delighted to note that you found our overall service and facilities to your satisfaction, as this is what we strive to achieve at all times.
We are happy to know that we were able to meet your expectations of a Hilton experience on this occasion so we all look forward to welcoming you back to DoubleTree by Hilton Dhahran, in the nearest future.
فندق مناسب لرحلات العمل
يتميز بافطار متنوع وخدمة جيدة وفريق عمل رائع
نظافة الغرف ممتازة
السعر مرتفع نوعا ما مقارنة بفنادق مثيلة
الغرفة كانت مطلة على الداخل وبالدور الاول لذا كان يوجد ازعاج بسيط ياتي من صوت الاستراحة بالوسط
Greetings from DoubleTree by Hilton Dhahran.
Thank you very much for choosing to stay at Double Tree by Hilton Dhahran and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards.
Our main aim is to provide the special comfort and acts of kindness that make the traveler feel human again.
We have reviewed your various evaluations and were pleased to note that overall you have enjoyed your stay with us and I will be delighted to share your views with our team.
We look forward to welcoming you once more to the DoubleTree by Hilton Dhahran on a future visit and in the meantime, if I can be of any further assistance, please do not hesitate to contact me.
رسالة شكر لجميع طاقم العمل في فندق دابل تري باي هيلتون في الظهران.
تعامل راقي جدا ومحترم من موظفين الفندق وخصوصا مدير الجودة و موظفي الإستقبال ، كما أن لطاقم الإفطار النصيب من هذا التعامل الراقي والمحترم .
شكرا لكم جميعا.
Dear Mr . Hassan,
We are delighted to read of your feedback as our guest during a recent stay at the DoubleTree by Hilton Dhahran.
We appreciate your complimentary remarks on the product and services received whilst with us along with the attentive team members to whom nothing was too much to do to ensure you all felt welcomed. We are very happy to note that we went beyond in just meeting with your basic expectation
We look forward to welcoming you back to DoubleTree by Hilton Dhahran in the not so distant future.
Sincerely yours,
Ernst van Zutphen
Hotel Manager
DoubleTee by Hilton Dhahran
سرعه في التسجيل و سهوله في الاداء و احترام فائق للعميل و اسعار متميزه و جميع من بالفندق دائما بخدمتك و موقع متميز جدا بحيث تستطيع الوصول لاي مكان بسرعه و سهوله و ترحيب باستقبال العميل غير عادي و تشعر انك مميز فعلا
Dear Mr Shady,
We are delighted to read of your feedback as our guest during a recent stay at the DoubleTree by Hilton Dhahran.
We appreciate your complimentary remarks on the product and services received whilst with us along with the attentive team members to whom nothing was too much to do to ensure you all felt welcomed. We are very happy to note that we went beyond in just meeting with your basic expectation
We look forward to welcoming you back to DoubleTree by Hilton Dhahran in the not so distant future.
Sincerely yours,
Ernst van Zutphen
Hotel Manager
DoubleTee by Hilton Dhahran
كانت بصفه عامة جيده جدا لكن واجهتني مشكلة عدم توفر غرفه ثلاثيه وقاموا باضافه سرير ثالث مما ادى الى ضيق الغرفه من غير المعقول عدم توفر غرفه ثلاثيه حسب ماذكره الشخص المسؤول في الاسقبال او قسم الحجز والمشكله انه لما قلت لها من غير المنطقي انه احجز غرفه بالاصل لثلاثه اشخاص ولعدم توفر الغرفه المطلوبه عرضوا علي اضافه سريرثالث وموظف الاستقبال قال انه مارح ادفع مقابل ذلك في حين انه موظفه الحجز قالت لازم ادفع وبعد نقاش طلبت منها التأكد ولكن كان الجواب انه لايوجد مبلغ اضافي يعني لو ماناقشتها كان دفعت زياده بدون وجه حق
Dear Ms Hayam,
Thank you for choosing to stay with DoubleTree by Hilton Dhahran and for taking the time to write a TripAdvisor review.
While we regret to acknowledge your disappointment with your experience on this occasion, we thank you for bringing the issues to our attention as honest feedback like yours enables us to further improve our service and facilities.
Rest assured that we have taken your comments very seriously so that we ensure we provide you with better service on your next stay.
We would appreciate another opportunity so that we can prove to you that we have listened to your feedback and made the necessary changes in order to ensure that our service has improved.
Sincerely yours,
Ernst van Zutphen
Hotel Manager
DoubleTee by Hilton Dhahran
