الفندق جيد جداً موقعه ممتاز والامن هو اللي حاد من الازعاج في الفندق سواء في اللوبي او غيره، يعيبه الوسائد ما كانت مريحه بالنسبة لي الغرف كانت نظيفة جداً. أيضاً المواقف للسيارات عدد محدود فقط المظلات والباقي راح تضطر توقفها بالشمس في المواقف. يستحق الزيارة مره اخرى. المزيد
Booking.com
Booking.com
Expedia.comBooking.com
Doubletree
Booking.com
حجزي عباره عن الدفع في مكان الاقامه ويفاجئني الموظف بأن حجزي ملغى والسبب أنهم لم يتمكنوا من سحب المبلغ من الفيزا الخاصه بي ، اذن ما فائدة عبارة ادفع في مكان الاقامه ؟ وكنت مضطر لعمل حجز اخر واخذت غرفه اكبر بسعر اعلى مرتين كي ارتاح من يوم طويل
Dear fmohan,
Greetings from DoubleTree by Hilton Dhahran . Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to DoubleTree by Hilton Dhahran very soon.
Kind Regards,
DoubleTree by Hilton Dhahran team
موظفين الرسيبشن بعد انتهاء دوام مروى وعبدالله الهندي كانو كلهم بدون خبره مستوى صفر وكل الكلام كذب اي طلب بطلبه حاضر وبدون تنفيذ وخدمه الهاوس كيبينج زفت وزباله وجهله ووسخين وعيونهم حمراء بصراحه صرت ماافتح الباب بعد الي شفته حصل موقف وعالجه عبدالعزيز غير ذالك الفندق مايستاهل دفع مبالغ فيه اولاً قديم ثانيا موظفين غير مؤهلين وغياب الرقابه والجودة المستوى مستوى شقه مفروشه مش فندق هلتون وطلبت الكوكي مرتين ولا اعطوني الوحيد الي حاول يرفع الخدمه هو بدر والمطعم وبس #رهام السندي
Greetings from Double Tree by Hilton Dhahran .
Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Double Tree by Hilton Dhahran very soon.
Kind Regards,
DoubleTree by Hilton Dhahran Team .
خدمة الاستقبال كانت سيئة للاسف
ولم بتم ابلاغي بالغاء الحجز الا عن طريق ايميل فقط رغم اننا عائلة كبيره وتم التواصل قبل الوصول بضرورة اعادة الحجز وتم الاتفاق على ذلك ولكن تفاجئنا بعدم وحود الحجز عند القدوم
Dear Reem,
Thank you for your feedback regarding your stay at the DoubleTree by Hilton Dhahran. I am very sorry for the unsatisfactory arrival process, that you have experienced. I can appreciate how frustrating this must be for you. . Please be confident that we will share the points you have outlined with all levels of leadership. The time taken to share your comments with us is most appreciated. Feedback from our guests is vitally important in our mission to deliver exceptional experiences in every hotel, for every guest, every time. We appreciate your business and are hopeful that you will afford us the opportunity to provide lodging services in the future. Should you have any additional questions relative to this matter, please reply to this email and I will be happy to be of further assistance.
Sincerely,
Emad Mahmoud
Hotel Manager
فندق بلاضيافة ،، كيف يكون هناك مناسبة مثل وجودنا لديكم بعيد الفطر ولاتوجد اي بادرة من الفندق للترحيب بالنزلاء ،، فندق ذو اثاث قديم وممكن يعرض حياة النزيل للخطر ومراتب غير نظيفة وذباب وحشرات الله اعلم بها وأرضيات غير نظيفة ومناشف بالية وغير نظيفة
Dear Ihab
Thank you for your feedback regarding your stay at the DoubleTree by Hilton Dhahran. I am very sorry for the unsatisfactory arrival process, that you have experienced. I can appreciate how frustrating this must be for you. . Please be confident that we will share the points you have outlined with all levels of leadership. The time taken to share your comments with us is most appreciated. Feedback from our guests is vitally important in our mission to deliver exceptional experiences in every hotel, for every guest, every time. We appreciate your business and are hopeful that you will afford us the opportunity to provide lodging services in the future. Should you have any additional questions relative to this matter, please reply to this email and I will be happy to be of further assistance.
Sincerely,
Emad Mahmoud
Hotel Manager
احب ان اقيم في فنادق هيلتون
لثقتي فيها في جودة خدمة الضيوف ومعاملتهم المميزة
واستقبالهم المميز
لكن يوجد تراجع ملحوظ في خدمة المطعم
عدم وجود موظف استقبال في المطعم وتاخير في احضار الطلب ارجو مراجعة من قبل الادارة
Dear Rihawi
Thank you for taking the time and effort to complete our electronic guest questionnaire, following your recent stay at DoubleTree by Hilton Dhahran.
As my team and I are genuinely focused on wanting to create the best experience possible for our guests, we really appreciate it when someone takes the time to give us their feedback as this enables us to know if we are maintaining our standards or not, and thus, helps us to improve.
So I am delighted to note that you found our overall service and facilities to your satisfaction, as this is what we strive to achieve at all times.
We are happy to know that we were able to meet your expectations of a Hilton experience on this occasion so we all look forward to welcoming you back to DoubleTree by Hilton Dhahran, in the nearest future.
Sincerely
Emad Mahmoud
Hotel Manager
