Thank you very much for choosing your stay at Grand Mercure Madinah Hotel and for taking the time to have written us.
Please allow me to extend our deepest apology for the unfavorable services you have been experienced and that does reflect the excellent services of us. Grand Mercure Madinah Hotel is known for, as you know being a respected and valued member, We have relayed your comments to concerned Department Heads who are taking the corrective measures at the moment for such incidents to not to be repeated.
It was an unfortunate and we are very extremely apologizing for that, I am sure you will give us another opportunity to demonstrate our efforts & not gone in vein.
Thank you once again for your valued comment which will help us to achieve the highest quality standards.
Please accept our regards and sincere apologies for the inconvenience.
With my warmest and personal regards,
Abas B. Esmail
Guest Experience & Quality Executive