Dear. Sd491140

Thank you very much for choosing your stay at Grand Mercure Madinah Hotel and for taking the time to have written us.

Please allow me to extend our deepest apology for the unfavorable services you have been experienced and that does reflect the excellent services of us. Grand Mercure Madinah Hotel is known for, as you know being a respected and valued member, We have relayed your comments to concerned Department Heads who are taking the corrective measures at the moment for such incidents to not to be repeated.

It was an unfortunate and we are very extremely apologizing for that, I am sure you will give us another opportunity to demonstrate our efforts & not gone in vein.

Thank you once again for your valued comment which will help us to achieve the highest quality standards.

Please accept our regards and sincere apologies for the inconvenience.

With my warmest and personal regards,


Abas B. Esmail
Guest Experience & Quality Executive

Dear aahss16


Thank you very much for choosing your stay at Grand Mercure Madinah Hotel and for taking the time to have written us.

Please allow me to extend our deepest apology for the unfavorable services you have been experienced and that does reflect the excellent services of us. Grand Mercure Madinah Hotel is known for, as you know being a respected and valued member, We have relayed your comments to concerned Department Heads who are taking the corrective measures at the moment for such incidents to not to be repeated.

It was an unfortunate and we are very extremely apologizing for that, I am sure you will give us another opportunity to demonstrate our efforts & not gone in vein.

Thank you once again for your valued comment which will help us to achieve the highest quality standards.

Please accept our regards and sincere apologies for the inconvenience.

With my warmest and personal regards,


Abas B. Esmail
Guest Experience & Quality Executive

Dear Elimar44

Thank you very much for choosing Majlis Grand Mercure as your home away from home in the Holy City of Madinah and we are very much appreciated your time & sharing your experience during your happiest day of staying with us.

It is delighting to hear that you had a comfortable and pleasant stay in our property and I will definitely share your valued feedback with all concerned departments.

Once again, thank you for your patronage and looking forward to welcoming you soon again.


With my warmest and personal regards,


Abas B. Esmail
Your Guest Experience & Quality Executive