Dear Mr. Saleh,
Greetings from Madinah Hilton,
We would like to thank you genuinely for your valuable feedback with regards to your recent stay with us. Please rest assured that we are taking your comments seriously and each raised concern will be tackled by our management team.
Therefore, we regret the inconvenience caused and continue to invite you to visit our property again, promising to improve our services and ultimately gain your highest satisfaction.
Sir, we do place a great value on your patronage to Madinah Hilton. Thus, once again, we extend our sincere apology and we are looking forward to welcoming you back in the near future.