Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us.We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comments about the payments has been documented and will certainly be looked into. We appreciate your feedback asthis is our best resource for improving guest services.As we would like to respond to you, could you please send us your email address to am@crowneplazagzsc.com.We look forward to hearing from you and to welcoming you back to Crowne Plaza Guangzhou Science City in the near future. Thank you!Sincerely,