Dear customers, thank you for staying at Holiday Inn Hangzhou City Center and sharing your stay with us.I'm sorry that we didn't bring you a comfortable experience during your stay. The hotel has been open for a long time. Although it was renovated a few years ago, it still has traces of aging.We will timely feedback to the leadership and communicate with relevant departments for the problem that our staff service is not enthusiastic enough, and actively strengthen staff training.Sincerely look forward to your stay in our hotel again!