Thank you for taking the time to write a review following your recent stay at Hotel Nikko Princess Kyoto.

Please accept my sincere apologies that we took your valuable time to find out your right reservation details and you were let down by this experience upon your arrival.
I truly appreciate your warm comments on the cleanliness, heating and quietness, and I am happy that you had good stay in the room.

I hope that we will yet have the opportunity to welcome you back again in the future.